• Profile

HR Service Delivery Lead

Job Description
Have you worked within a shared service team and have experience in delivering Change programmes and HR Projects?  Have you used systems such as SAP Success Factors and Workday?
Northrop Grumman have a permanent requirement for a HR Service Delivery lead based in our Cheltenham office.  This role is responsible for providing HR operational support in the UK, ensuring all administrative HR and on-boardng processes are operating effectively.


Different thinking for a Different world
Northrop Grumman is involved in a range of future game-changing defence and security programmes. Whether this is as a partner in the F-35 Lightning II providing the aircraft with much of its situational awareness and communications, as a leading specialist in large intelligence datasets, as a pre-eminent provider of High Altitude Long Endurance unmanned aircraft systems, or as the ‘go to’ provider for truly open system architectures for battlespace networks, communications, and command and control, Northrop Grumman has an unparalleled reputation as an innovator. 
How you will make a difference

Key Responsibilities

  • Review and continuously improve HR process
  • Develop and implement core HR Service Level Objectives for all UK HR workflows, monitoring and reporting performance on a monthly basis to Head of HR Operations
  • Tasking the HR Operations Team to ensure effective and accurate administrative delivery of HR lifecycle administrative processes
  • Manage all benefits applicable to the NG UK employee population, including annual salary reviews, renewals and the introduction of new benefits and preferred supplier management, working collaboratively with the Corporate Lead and other key stakeholders to deliver a consistent, professional service
  • Participate in core HR projects
  • Responsible for all HRIS systems management in the UK, ensuring:
    • workflows are accurate and amended as needed via relevant party
    • systems operate effectively and provide services as required to managers and employees
  • Act as the identified UK Super User for SAP Success Factors
  • Work collaboratively with the UK Payroll Lead to ensure the smooth and timely flow of payments around remuneration life cycles and remuneration-related changes for employees, including arrivals and departures, promotions and awards
  • Undertake any other reasonable tasks as requested

General Operational duties

  • Attend HR department meetings as required
  • Remain compliant with all applicable global and UK HR processes and procedures
  • Support the Head of HR Operations in developing and growing a professional and engaged team


What we are looking for....

Person Specification

Essential Qualifications/Experience

  • Experience of working in an international organisation with a complex matrix structure
  • CIPD Level 7 preferred
  • Evidenced experience of working within a HR Shared Services team, providing advice and coaching to team members
  • Track record of developing and implementing sophisticated processes and workflows
  • Demonstrable experience of building relationships with key stakeholders and successfully executing projects


Competency/Skill requirements

  • Adept at delivering change programmes and leading on HR projects
  • Competent leadership skills
  • Exceptionally analytical with strong troubleshooter and problem-solving skills
  • Highly numerate and a proficient Microsoft Excel user
  • Experienced user of Workday
  • Excellent interpersonal skills, able to engage effectively with a wide range of stakeholders and customers
  • Fluent in written and spoken English
  • Able to effectively develop and deliver compelling presentations and business cases
  • Self-motivated, able to work autonomously and collaboratively across teams
  • Current working knowledge of UK HR legislation
  • Flexible and responsive attitude
  • Proficient at multi-tasking, working under pressure and to tight deadlines
  • Innovative and creative approach, able to think outside the box
  • Exceptional customer orientation
  • Excellent attention to detail


Additional Information for your consideration...

  • Travel requirements: Some UK travel to attend team, preferred supplier and customer meetings. Potential requirement to travel to the US from-time-to-time
  • Clearance requirements: The post-holder must hold and maintain UK Government clearances
  • Looking for flexibility? Talk to us at the application stage about what may be possible.