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Head of HR Operations

Job Description

Are you currently providing leadership and management to an HR Operations team? Or are you in a senior HR position looking for the next step with more responsibility?

We are currently looking for a Head of HR Operations to take ownership of the successful delivery of HR operations and HR projects. The role ensures people, process and technology are utilised in the most effective manner, supporting the European Regional Strategy and overall HR people strategy, as determined by the Director, Human Resources.

Different thinking for a Different world
Northrop Grumman is a leading global security company providing innovative systems, products and solutions to government and commercial customers worldwide. In Northrop Grumman’s rapidly growing UK Cyber and Intelligence business, we support our customers’ work to make the UK the safest place to live and do business, both physically and online.
How you will make a difference

Key Responsibilities

  • Establish and maintain best in class core processes for recruitment, performance management, succession planning, administration, employee relations and HR systems maintenance any posts reporting to the post-holder
  • Enable the HR Business Partners and Leaders/Managers in the organisation to deliver HR excellence through the employee lifecycle from candidate attraction through exit
  • Formulation and management of HR Ops team budget
  • Ensure that the employee relations framework is established to manage all discipline, grievance, performance management, absence management and redundancy cases; develop and maintain fit-for-purpose ER model supporting the business to enable fair, prompt and effect implementation of policies
  • Accountable for the HR administration service
  • Ensure that all HR processes are in line with ISO accreditation, future requirements for certifications and accreditation and internal audit requirements
  • Ensure that HR metrics are established and delivered to the business to enable planning, understand organisational health and available for any required customer activity including bids and proposals
  • Ensure that the merit review cycle, bonus planning and LTI processes are implemented and adhered too, adapting for in-country amendments where required
  • Ensuring that all HR policies & procedures are implemented, updated and that managers are trained to comply and employees understand the content
  • Focus on continuous process improvement
Talent Acquisition
  • Manage the relationship between Northrop Grumman and the Outsourced Recruitment Company ensuring delivery of a highly effective service within and exceeding agreed KPI’s and Service Level Objectives
  • Pro-actively manage the relationship with the supplier, engaging in review sessions and performance feedback
  • Ensure that the on-boarding process is effective for requirements
HR Operations
  • Responsible for ensuring that the service level objectives are agreed with the business and delivered
  • Oversee all HR operations activity in relation to transfers/MA/Divestment
HR Projects
  • Project management and coordination of large scale projects including corporate roll-outs such as entity consolidation, policy flow down and harmonisation programmes to support 1-NG strategy


General Operational duties

  • Attend HR department meetings as required
  • Remain compliant with all applicable NG policies, processes and procedures
  • Support the HR Director in the development of a professional and engaging service through a high-performing HR function


General Line Management duties

  • Understand and apply all policies, processes and procedures around people management, compliance and governance



    Person Specification

    Essential Qualifications/Experience

  • CIPD full member
  • Evidenced success in end-to-end delivery of concurrent HR projects, supporting business leaders and the HR team through change
  • Leading teams in HR service delivery with a focus on customer excellence throughout the employee and organisational lifecycle
  • Proven track record of continuous improvement in policy and process design and development across the HR process spectrum
  • Experienced HRIS user with responsibility for reports and/or dashboarding
  • Working in complex matrix organisations across international regions
  • Experience of maintaining and managing a range of competitive benefits aligned with talent attraction and retention strategy
  • Commercial HR Generalist background, with experience in employee relations, reward, resourcing and professional development
  • Management of preferred external suppliers


    Preferred Qualifications/Experience

  • Project management certification


    Competency/Skill requirements  

  • Strong and current knowledge of UK employment law
  • Adept at project delivery, particularly around change
  • Strong analytical skills, able to identify trends in available data and make recommendations as required
  • Exceptional problem-solving skills
  • Planning capability, with excellent attention to detail
  • Highly numerate and a proficient user of Microsoft Excel
  • Competent in PowerPoint and face-to-face presentation delivery
  • Excellent communicator, able to effectively engage with a wide range of stakeholders and customers at all levels of the organisation
  • Fluent in written and spoken English
  • Flexible and adaptable, with an engaging ‘can do’ attitude
  • Competent working under pressure and to tight deadlines
  • Excellent customer orientation
  • A proactive team-worker, able to also work independently
  • Adept at dealing effectively with competing priorities and deadlines
  • Good organisational skills, able to handle multiple tasks in a fast-paced environment


Other requirements

  • Travel requirements: Regular UK travel required to attend team/customer meetings and training activities.Occasional international travel may be required. Valid UK driving licence and passport.
  • Clearance requirements: The post-holder must hold and maintain UK Government clearances

Being a part of Northrop Grumman gives you the opportunity to use your skills to make a difference in our mission of enabling global security. Our company grows because of our employees' dedication and commitment to achieving our mission, something we always remember. In return for working for us you will have access to a benefits package that provides you with flexibility to balance your professional career with your personal life, health & well-being benefits, discount schemes, pension benefits and investment in your future development.

We are committed to equality and diversity in our workplace. Northrop Grumman provides equal employment opportunities to all employees and applicants without regard to an individual’s protected status, including race, ethnic origin, colour, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, creed, age, disability, genetic information, or any other protected status or characteristic.