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HR Service Delivery Lead

Location:
Cheltenham
Job Description
Are you a HR professional with experience of working within a HR Shared Services team, providing advice and coaching to team members? Have you developed and implemented HR processes? Used SAP Success Factors?
 
We are currently seeking a HR Service Delivery Lead for a permanent position to be based in our Cheltenham office.  This role is responsible for providing HR operational support in the UK, ensuring all administrative processes within the HR and on-boarding process are operating effectively.
Different thinking for a Different world

Northrop Grumman is involved in a range of future game-changing defence and security programmes. Whether this is as a partner in the F-35 Lightning II providing the aircraft with much of its situational awareness and communications, as a leading specialist in large intelligence datasets, as a pre-eminent provider of High Altitude Long Endurance unmanned aircraft systems, or as the ‘go to’ provider for truly open system architectures for battlespace networks, communications, and command and control, Northrop Grumman has an unparalleled reputation as an innovator. 

How you will make a difference

Key Responsibilities

  • Review and continuously improve HR process
  •  Develop and implement core HR Service Level Objectives for all UK HR workflows, monitoring and reporting performance on a monthly basis to Head of HR Operations
  • Tasking the Service Delivery Team to ensure effective administrative delivery of HR lifecycle administrative processes
  • Manage all benefits applicable to the NG UK employee population, including annual salary reviews, renewals and the introduction of new benefits and preferred supplier management, working collaboratively with the Corporate Lead and other key stakeholders to deliver a consistent, professional service
  • Participate in core HR projects
  • Responsible for all HRIS systems management in the UK, ensuring:
    •  workflows are accurate and amended as needed via relevant party
    • systems operate effectively and provide services as required to managers and employees
    • Act as the identified UK Super User for SAP Success Factors
  • Work collaboratively with the UK Payroll Lead to ensure the smooth and timely flow of payments around remuneration life cycles and remuneration-related changes for employees, including arrivals and departures, promotions and awards
  •  Undertake any other reasonable tasks as requested
  • Attend HR department meetings as required
  • Remain compliant with all applicable global and UK HR processes and procedures
  • Support the Head of HR Operations in developing and growing a professional and engaged team
 
Competency/Skill requirements
Adept at delivering change programmes and leading on HR projects
Competent leadership skills
Exceptionally analytical with strong troubleshooter and problem-solving skills
Highly numerate and a proficient Microsoft Excel user
Excellent interpersonal skills, able to engage effectively with a wide range of stakeholders and customers
Able to effectively develop and deliver compelling presentations and business cases
Self-motivated, able to work autonomously and collaboratively across teams
Current working knowledge of UK HR legislation 
Flexible and responsive attitude
Proficient at multi-tasking, working under pressure and to tight deadlines
Innovative and creative approach, able to think outside the box
Exceptional customer orientation
Excellent attention to detail

Person Specification
Essential Qualifications/Experience

Experience of working in an international organisation with a complex matrix structure
Evidenced experience of working within a HR Shared Services team, providing advice and coaching to team members 
Track record of developing and implementing sophisticated processes and workflows
Demonstrable experience of building relationships with key stakeholders and successfully executing projects

Travel requirements: Some UK travel to attend team, preferred supplier and customer meetings. Potential requirement to travel to the US from-time-to-time
Clearance requirements: The post-holder must be able to obtain and maintain UK Government clearances if not already in possession of one