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EMEA Operations Manager

Location:
Cheltenham
Job Description

A key member of Northrop Grumman’s EMEA (Europe, Middle East, Africa) Enterprise Services (ES) management team, this role manages operational shared services functions in-region including Compliance, Facilities, EHS, Travel & Expenses and Payroll functions, providing strategic and thought leadership around change management and customer solutions.

Different thinking for a Different world
Northrop Grumman is involved in a range of future game-changing defence and security programmes. Whether this is as a partner in the F-35 Lightning II providing the aircraft with much of its situational awareness and communications, as a leading specialist in large intelligence datasets, as a pre-eminent provider of High Altitude Long Endurance unmanned aircraft systems, or as the ‘go to’ provider for truly open system architectures for battlespace networks, communications, and command and control, Northrop Grumman has an unparalleled reputation as an innovator. 
How you will make a difference
 

Key Responsibilities

  • Lead and oversee EMEA operations and projects, with an emphasis on service delivery
  • Work closely with the Enterprise Services team in both EMEA / U.S., and suppliers, to support the successful delivery of all shared services, including IT Solutions, Information Security, Privacy, Service Centre Operations, Security, Facilities Management and Real Estate
  • Manage and develop the operational shared service team, growing talented individuals into a high-performing function
  • Lead the annual investment planning activity for EMEA Enterprise Services from feasibility through to execution, including non-recurring portfolio budgets and ongoing (recurring) operational support cost post implementation
  • Establish and maintain systems/processes to support the management of dynamic non-recurring projects
  • Ensure non-recurring project priorities are optimally set with EMEA ES Leadership and requesting customers, and monitor and follow up to ensure projects are delivered on-schedule and within budget, ensuring any concerns are escalated in a timely manner
  • Provide leadership and direction to project managers
  • Facilitate co-ordination between the US teams and the local country Business Development teams to ensure the portfolio of projects and existing Enterprise Services will meet the requirements of programme bids/proposals
  • Provide regular input and status updates to the NG Europe Enterprise Services Governance Board, and lead on the monthly Programme Management Reviews of non-recurring projects
  • Develop and maintain strong customer relationships with operating sectors and subsidiaries in region
  • Liaise with Enterprise Services and sector programmes/functions on the delivery of Enterprise Services, identifying / facilitating resolution of ES operational risks & issues and recommending corrective actions, dispositions and modifications
  • Ensure consistently high service performance, including adherence to ISO9001, ISO20000 & ISO27001 standards, collecting and evaluating customer feedback, and coordinating with Service Line leads to develop continuous service quality improvement processes
  • Verify Service Line processes and procedures are documented and maintained, including contributing to Company policies & procedures
  • Deputise for the EMEA Shared Services Director as required

 

 

General Operational duties

  • Attend EMEA Shared Services department meetings as required
  • Remain compliant with all applicable ES Processes and procedures
  • Support the EMEA Shared Services Director in developing and growing a professional and engaged team

     

     

     

     

    General Line Management duties

    • Understand and apply all policies, processes and procedures around people management, compliance and governance

     

     

    Person Specification

    Essential Qualifications/Experience

  • Bachelors/Undergraduate Degree or equivalent
  • Proven programme management experience in a complex, global environment, working in highly-visible leadership positions, providing facilitation, advice and direction support
  • Demonstrable experience of leading virtual, matrixed, multi-national teams in the delivery of Shared Services programmes
  • Evidenced experience of multi-cultural, multi-functional service delivery, with multiple geographically-dispersed stakeholders
  • Track record of budget and investment management in a complex global business, including estimating, budgeting, cost flow analysis, and rated-model development

     

    Desirable Qualifications/Experience

  • Aerospace & Defence sector experience
  • PMP Certified
  • Six Sigma Certified
  • Experience working within a US company/organisation

     

     

     

    Competency/Skill requirements

  • Adaptable in a changing environment
  • Highly-organised, able to manage complex workloads at team and individual level
  • Operational knowledge of Enterprise Services functions
  • Excellent interpersonal skills, able to engage effectively with colleagues, customers and cultures, at different levels in different organisations and geographic locations
  • Fluent in written and spoken English
  • An engaging and ‘can do' attitude
  • Strong understanding of compliance requirements (Privacy, Information Security, Import/Export, Legal, and Country specific regulatory requirements) when operating globally
  • Proven ability to identify risk and build successful mitigation and management strategies
  • Proficient at multi-tasking, working under pressure and to tight deadlines
  • Innovative and creative approach, able to think outside the box
  • Exceptional customer orientation
  • Adept at facilitation
  • Self-directed and motivated, able to work autonomously and collaboratively across teams

     

     

    Other requirements

  • Travel requirements: Frequent travel both in the UK and overseas, particularly Europe, Middle East, and USA, to attend meetings, training activities and conferences, and to undertake project activities. Valid UK driving licence and passport
  • Clearance requirements: The post-holder must hold and maintain UK Government clearance